Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers around the world every day and strive to provide reliable service at every step.
Shipping & Handling
The estimated order delivery time is divided into two parts:
- Processing time: 3–5 business days
- Shipping time: 15–20 business days
Thank you to all our customers for your continued support. To provide a better shopping experience, we will upgrade our warehouse, factory, and website from February 9th to February 15th. As a result, logistics may be delayed, and orders placed before February 9th may not arrive until March 1st. Thank you for your patience and understanding.
Shipping Fees
| Destination | Standard Shipping | Priority Shipping | Free Shipping |
|---|---|---|---|
| United States | $7.99 | $16.99 | Orders of $69.99 or more |
| Saudi Arabia | $6.99 | $18.99 | Orders of $69.99 or more |
| European Union Countries | $9.99 | $18.99 | Orders of $69.99 or more |
| Other Countries and Regions | $6.99 | $15.99 | Orders of $69.99 or more |
The final shipping fee will be displayed at checkout based on the destination and selected shipping method.
Shipping carriers: 4PX, YunExpress, Wanb Express, and UBI.
We will make every effort to deliver your package as soon as possible. However, additional time may be required due to an incomplete or incorrect address, customs clearance, severe weather, public holidays, or other circumstances beyond our control.
Please contact our customer service team if you have any questions regarding order processing or delivery.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so that you can follow your package throughout the delivery process.
You can check your shipment status using the tracking number at:
Order Processing
Unless otherwise stated, orders are processed within 3–5 business days. Once your order has been shipped, delivery usually takes approximately 15–20 business days, depending on the destination and shipping conditions.
Please note that shipping time does not include processing time. The estimated total delivery time is calculated as: processing time + shipping time.
For orders containing multiple items, the processing time may depend on the item that requires the longest preparation period. Items in the same order may also be shipped separately.
If there is a problem with your order, please contact our customer service team for assistance. We aim to respond within 24 hours on business days.
Do You Provide Tracking Information?
Yes. You will receive an email containing your tracking information after your order has been shipped. If you have not received tracking information within 5 business days after shipment, please contact us.
My tracking status says “No information is currently available.”
Tracking information may take several days to appear after the package has been dispatched. Please try again later. The estimated shipping time remains valid even when the tracking website has not yet been updated. Click here to enter your tracking number.
Taxes & Duties
Customs duties, import taxes, or other local charges may apply depending on the destination country's regulations. Any applicable charges not collected at checkout are the responsibility of the recipient.
Shipping estimates do not include delays caused by customs clearance.
Thank you for trusting our business. If you have any questions, please contact our customer service team at service@stivly.com .